Sep 03

Rimage Everest Printer Tips

If you have or are planning to invest in the Rimage Everest Printer then you will have spent a good amount of money on a great product. The next thing you need to think about is looking after that investment to make sure you keep it running well.

Here are a few tips to help you get the most out of you Rimage Everest Printer.

Colour Thermal Printer - Everest 600

Colour Thermal Printer - Everest 600








Environment - This may sound odd but the environment you keep your printer in could make the difference between it being an ok printer or a great printer. You need to make sure the environment is clean and as dust free as you can make it. Warehouses, work shops and other dirty environments will cause dust to build up on the fans, printhead and sensors which will lead to a higher risk of failure.

Media - This is the biggest cause of problem I’ve seen with the Everest. So you invest in the top of the range printer and you decide to run the cheapest, non-approved discs through the printer. Ok you save a little money in the short run but if the disc does not have a professional grade thermal surface on the disc the chances are the pressure and heat from the printing process will strip the disc. Rather than your print sticking to the disc surface, the surface is removed and can stick to the heat roller and so on. This is a costly mistake if you need to then replace the heat roller or printhead and is not a simple job.

The other thing to check for is a stacking ring on the top of the disc. This will be around the centre hub and it’s a raised plastic ring that is designed to stop discs sticking together when stacked. The problem is that if the printhead goes over this stacking ring it can get damaged and your print quality will be affected  or worst case the head/roller fails. Stacking rings are common on lower cost DVD, DVD+DL and Blu-Ray discs. Make sure you check before use.

Brands to stick to are Falcon Media Pro Thermal white or silver – Taiyo Yuden Thermal white or silver – TDK Thermal – Sony Thermal. I have had great experience with these brands on these printers and know that your print quality will be great without compromising the quality of the recorded data.

Fan your discs - When using the autoprinter version of the Rimage Everest you need to make sure you fan the discs when you load them. If the discs stick together they can be double loaded into the printer and although this usually just causes a jam, it could potentially damage something.

What to do if you get a disc Jammed - First of all you should power off the printer. You can then open the side of the printer to see where the disc is jammed. DO NOT stick any sharp objects into the printer to try and clear the jam as you are more likely to touch/scratch the printhead and this will be another expensive repair. I would recommend contacting your Rimage service agent to talk it through if the disc does not look simple to remove. The most common jam is a disc falling behind the tray itself. You need to remove the top cover plate to get at this disc but again you should talk to your service agent for advice.

Clean Regularly - When you buy a Rimage Everest you will also be supplied with a cleaning kit. There are instructions with it and this is designed to keep dust off the print head & heat roller assembly. If you find white specs on your print the your will have dust on either the head or roller. I would then recommend following that clean procedure and you will see improvement. Do not spray and cleaning solutions into the printer as these will leave a greasy film over the sensors, printhead and roller which will cause poor print quality.

Ribbon not being recognised - There are a few causes of this and I think the first place to start is to make sure the ribbon is on the caddy correctly. Sometimes if it doesn’t wind straight the ribbon can move over and therefore isn’t seen by the sensor. The next thing to try is to clean the sensor. You will see instructions in your cleaning kit but a tin of compressed air usually does the trick. There is usually some dust or dirt on the sensor so a quick clean should fix it. If this still doesn’t do the trick then the sensor maybe failing and you should contact your Rimage Service Agent.

Comments – Please feel free to add any comments below on hints & tips you have found when using the Rimage Everest Range.